To file a complaint with the Air Force’s Military Engineer Service (MES), you must use the online complaint management system specific to your location and unit. Typically, you’ll start by selecting your location, followed by your specific unit (such as airmen’s quarters, officers’ quarters, etc.), and finally, the type of complaint.

1. Find the Right Online Portal

The MES has different online portals for different locations and units. You must find the correct portal for your specific area within the Air Force. Websites such as mesnwgoa.com, mescomplainthqtc.in, mes12wingaf.com, and meslohegaon.com are examples of these portals.

2. Register or log in:

If this is your first time, you may need to register your information (such as your phone number and barracks number) on the portal. If you have already registered, log in with your credentials.

3. Select Complaint Type:

Select the appropriate category for your complaint, such as “B/R COMPLAINT” (Barracks/Room Complaint) or “E/M COMPLAINT” (Electrical/Mechanical Complaint).

4. Provide Details:

Complete the required information about the complaint, including a description of the issue and any relevant information, such as preferred visiting hours.

5. Submit and Track:

Submit your complaint and retain the reference number to track its status.